Workplace Eticates

The globalisation of businesses in Nepal has vastly improved manners at work, but there is still much to be desired. In far too many companies, basic courtesies are still overlooked. Every work place has its own complex dynamics but the basic social rules which make people comfortable with each other remain valid in every working situation. An organisation where people are treated well and treat each other well tends to be more successful than others.
Here are certain guidelines to follow in a working environment.
How to welcome newcomers
• Newcomers should be welcomed by their seniors and colleagues.
• They should be briefed about their jobs and company practices.
• Staff at any level should be introduced to any newcomers they encounter.
• Courtesies should be extended to everyone you meet, irrespective of whether it's the receptionist or the CEO.
• Avoid asking personal questions regarding the newcomer's educational qualifications/ parentage/ marital status/ age/ income etc.
• Our names are an important symbol of our identity. Do not mispronounce, misspell or mix-up anybody's name.'
• Using someone's first name usually implies that you are superior to him, decidedly equal or friends. Therefore, it is best to start off formally. Use their surnames, preceded by Mr, Mrs or Ms. He/ she can then easily suggest that you use a first name.
How to show courtesy towards colleagues
• Greet everyone you encounter cheerfully and with a smile on your way into the office. On your way out, remember to thank the receptionist / office boys etc.
• Good bosses, employees and colleagues don't forget their manners. Remember 'please' and 'thank you'.
• Always show your appreciation with a smile.
• Small talk and light chitter chatter at work is essential; it expresses friendliness without demanding attention. Whether you talk about the traffic or the weather, the vital message is that you are all part of the same team.
• Be polite to hired help like peons, drivers, delivery boys etc.
• Do not talk loudly when you talk over the phone or to your colleagues. Talk in a soft and clear voice.
• Take instructions with grace and give instructions gracefully.
• On occasions like birthdays, staff members should receive a personal gift, good wishes and words of appreciation from the boss and colleagues.
• Always be considerate. The last person to leave the office should not have to switch off all the lights, air conditioners and computers. For example, when a photocopier runs out, whoever used the last sheet of paper should refill it.
• When you are going to get yourself a cup of tea, coffee or a cold beverage, offer to bring one for your co-workers as well.
How to make yourself likeable and pleasant to work with
• Don't be a whiner who is always complaining and miserable with his/ her lot in life.
• Never use words like 'can't' and 'won't', nor phrases like 'I'm busy' and 'that's not my job'.
• Do not criticise anyone -- that's not your job. And if you get criticised, be professional about it. Do not take it personally.
• Keep personal conversations down to a minimum and keep out of earshot of others.
• It is shabby to look through people's computers, emails or letters -- and don't ever make the mistake of sneaking into people's personal property like handbags or wallets. Be responsible for your own property and valuables. If you lose your expensive items, everybody else becomes a suspect and nobody likes being one!
• Never borrow anything from someone's desk without permission and when you do always return it in good condition.
• Do not misuse office property. Keep your workplace orderly. Do not infringe on other people's space.
• Be friendly with colleagues of the opposite sex but know where to draw the line. Don't get involved needlessly in any situation which could lead to embarrassment and could potentially damage not only your reputation, but that of the organisation as well.
• Do not get indulge in office gossip or discuss delicate topics (religion, politics, money, sex etc).
• Do not fidget or make unnecessary sounds which can be distracting to your co-workers.
• Maintain stringent standards of personal hygiene. Do clean up after yourself when you use the restrooms so the next person using it does not have to scrunch up his/ her nose!
• Do not convert your desktop into a place of worship. Since you might be working with people who follow different faiths, it might be better to display a vase of flowers instead.
• Use office privileges like sick leave etc thoughtfully so that you don't burden your co-workers with extra work.
Business meeting etiquette
• Be punctual. If you are late, apologise briefly but sincerely and immediately give total attention to the meeting. Those who wish to leave early should ask their seniors' permission beforehand. Leave quietly, with an 'excuse me' and catch the eye of the person who is talking at that point.
• Dress well -- it gives a good impression.
• Always remember to switch of your mobile phone.
• If there is an established seating pattern, accept it. If you are unsure, ask.
• Do your homework; get all your facts and figures in order. Go prepared.
• Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants.
• When discussions are underway it is good business etiquette to allow more senior figures to contribute first.
• Never interrupt anyone -- even if you disagree strongly. Note what has been said and return to it later with the chair's permission.
• When speaking, be brief and ensure that what you say is relevant.
• It is a serious breach of business etiquette to divulge what has been discussed at any meeting with a third party -- consider it confidential.
• Thanking the person who organised the meeting is not only good etiquette; it is also a sign of respect.
Keep competition within the organisation healthy
• A team tends to behave like a human body, accepting what is part of it and rejecting any alien tissue. People are accepted if their behaviour mirrors the group norms.
• Faults and blunders usually take place due to lack of communication. Find out the cause of the mess-up and solve the problem so that it is not repeated.
• Curb your annoyance and control your temper.
• Do not strive to pull a colleague down just to get the approval of the boss. This will backfire on you in the long run.
• Back-stabbing and petty talk is not only unpleasant, it is in poor taste.
• A secure and efficient worker never grudges another's success. Envy and jealousy among co- workers ruins the working environment for everyone. The following notice, seen on several office walls, gets the point across well:

THINK OUT SIDE OF BOX..........!

Employee "A" in a company walked up to his manager and asked what my job is for the day?

The manager took "A" to the bank of a river and asked him to cross the river and reach the other side of the bank.

"A" completed this task successfully and reported back to the manager about the completion of the task assigned. The manager smiled and said "GOOD JOB"
Next day Employee "B" reported to the same manager and asked him the job for the day. The manager assigned the same task as above to this person also.

The Employee "B' before starting the task saw Employee "C" struggling in the river to reach the other side of the bank. He realized "C" has the same task.

Now "B" not only crossed the river but also helped "C" to cross the river.

"B" reported back to the manager and the manager smiled and said "VERY GOOD JOB"
The following day Employee "Q" reported to the same manager and asked him the job for the day. The manager assigned the same task again.

Employee "Q" before starting the work did some home work and realized "A", "B" & "C" all has done this task before. He met them and understood how they performed.

He realized that there is a need for a guide and training for doing this task.

He sat first and wrote down the procedure for crossing the river, he documented the common mistakes people made, and tricks to do the task efficiently and effortlessly.

Using the methodology he had written down he crossed the river and reported back to the manager along with documented procedure and training material.

The manger said "Q" you have done an "EXCELLENT JOB".
The following day Employee "O' reported to the manager and asked him the job for the day. The manager assigned the same task again.
"O" studied the procedure written down by "Q" and sat and thought about the whole task.
He realized company is spending lot of money in getting this task completed... He decided not to cross the river, but sat and designed and implemented a bridge across the river and went back to his manager and said, "You no longer need to assign this task to any one".
The manager smiled and said "Outstanding job 'O'. I am very proud of you."
What is the difference between A, B, Q & O????????

Many a times in life we get tasks to be done at home, at office, at play…., Most of us end up doing what is expected out of us. Do we feel happy? Most probably yes. We would be often disappointed when the recognition is not meeting our expectation.
Let us compare ourselves with "B". Helping some one else the problem often improves our own skills. There is an old proverb (I do not know the author) "learn to teach and teach to learn". From a company point of view "B" has demonstrated much better skills than "A" since one more task for the company is completed.
"Q" created knowledge base for the team. More often than not, we do the task assigned to us without checking history. Learning from other's mistake is the best way to improve efficiency. This knowledge creation for the team is of immense help. Re-usability reduces cost there by increases productivity of the team. "Q" demonstrated good "team-player" skills, Now to the outstanding person, "O" made the task irrelevant; he created a Permanent Asset to the team.
If you notice B, Q and O all have demonstrated "team performance" over an above individual performance; also they have demonstrated a very invaluable characteristic known as "INITIATIVE".
Initiative pays of every where whether at work or at personal life. If you put initiative you will succeed. Initiative is a continual process and it never ends. This is because this year's achievement is next year's task. You cannot use the same success story every year.
The story provides an instance of performance, where as measurement needs to be spread across at least 6-12 months. Consequently performance should be consistent and evenly spread.
Out-of-Box thinkers are always premium and that is what every one constantly looks out for. Initiative, Out-of-Box thinking and commitment are the stepping stone to success.
Initiative should be life long. Think of out of the box.

Regular Health-Tips.

All of us make little health mistakes that cause damage to our bodies in the long run - simply because we are unaware we are doing something wrong. Here are some of the most common mistakes made by many of us.

1) Crossing our legs

Do you cross your legs at your knees when sitting? Although we may believe that this is the lady-like elegant way to sit, sitting this way cuts down circulation to your legs. If you don"t want varicose veins to mar the beauty of your legs and compromise your health, uncross your legs every time you realise you have one knee on top of the other. The best way to sit is to simply place both legs together on the floor, balancing your weight equally. If you feel like changing position, instead of crossing your legs, simply move both legs together to one side. As an alternative, you could also consider crossing your legs loosely at the ankles. This is a classically elegant way to sit, and is far better for your legs and your health than sitting with your legs crossed at your knees.

2) Not changing our toothbrush.

How often do you change your toothbrush? Most of us wait until most of the bristles have either fallen off, or are in such bad shape that we"d be embarrassed to pull out our brush in public. However, since not many of us need to pull out our brush in public, we carry on with our frayed one until we lose it. Replace your toothbrush often. Damaged bristles can harm the enamel, and don"t massage your gums well. If you find brushing your teeth a pain like I do, but know you must do it, you might as well be doing it right. Imagine going through the annoyance of brushing your teeth twice a day only to find out that you"re damaging your enamel every time you clean your teeth. Also, use a brush with soft bristles unless your dentist has advised otherwise.

3) Eating out often.

There are oils that are high in cholesterol, and oils that cause little harm and are better for your heart. However, no matter how light the oil is, it is never a good idea to eat too much of it. Avoid fried foods.Remember that in all probability your favourite Indian food restaurant throws a huge, HUGE chunk of butter in a tiny bowl of dal. Rita, who worked in the kitchen of a 5 star hotel, was shocked when she saw the cook chop a 500gm butter slab in half, and throw half into a Paneer Makhani dish. No wonder the customers left licking their fingers. And no wonder they felt so stuffed and heavy afterwards. Limit outdoor eating unless you know that you"re getting served light and healthy food.

4) Skipping breakfast.

Never, ever skip breakfast. Remember, when you wake up in the morning it"s been around 10-12 hours since your last meal. Your body needs food now, more than at any other time. Eat a heavy breakfast. You will then be busy through the day, and the calories will get expended quickly. If you are trying to diet, eat a light dinner. Here are some more common health mistakes we make. Being informed and making a few changes can help make us feel a whole lot better.

5) High heels.

High heels sure look great, but they're murder for your back. This however doesn't mean you should steer clear of stilettos. Wear them, but not when you know you will be walking around a lot. Wear them when going out for lunch or dinner - when the only walking you will be doing is to your car, to the table, and back. Avoid high heels when you are going somewhere on foot. If you are constantly tempted to wear your heels, take a good look at your flats. Is there something about them you dislike? Invest in a new pair of beautiful flats or shoes with a low heel. Buy something you love, that you will enjoy wearing. If possible, get a matching bag. You will then enjoy your flats as much as you do your heels.

6) Sleeping on a soft bed.

You don't have to sleep on the floor be kind to your back, but do make sure you have a firm mattress. Although a mattress on springs is soft and lovely to sink into, it's bad for your back. If you already have an old bed with springs, you don't need to invest in a new one - simply get a thick wooden plank put over the springs, and place the mattress on the plank. Similarly, if your mattress is old and lumpy, throw it out and get a new one. Your neck and your back will thank you. The same rule applies to sofas. If you will be spending hours on a sofa, get a firm yet comfortable one. Sofas you completely sink into are not the best idea.

7) Pillows.

No matter how comfortable sleeping with ten cushions is, have pity on your neck and resist. Sleep with one pillow, and make sure it is not too thick. If your pillow gets lumpy, discard it and go for a new one. Get a thin pillow if you sleep on your stomach, and something a little thicker if you sleep on your back, to give your neck adequate support

8) Not exercising.

So all of us know we should exercise more, but many of us don't. This is a health mistake we consciously make! And why is that? Simply because we refuse to admit the damage we are causing to our bodies by not working out. A number of people only start working out once they've experienced a warning signal. Don't wait for a heart attack to strike before you decide to opt for a lifestyle change. Make the change now. You don't need to train for the marathon to be in top shape. Half an hour of brisk walking three to four times a week will make a world of difference to your health. You could then increase this to forty minutes, four times a week - and you're all set. If you haven't exercised for a week, you're making a mistake.